• All
• Movie
• Live

• Spec
• How to
• Trouble

Spec

• MovieLiveSeminar What OS and browsers are supported?
• MovieLive What network environment is recommended?
• Live How much data traffic is required for one live session?
• Live How do I change my camera or microphone in harutaka?
• Live How do I enable virtual background for Online Interview?
• Live How do I share my screen?

How to

• Movie I would like to change/confirm my response for the Asynchronous Video Interviews
• Live I would like to cancel or reschedule the interview
• Live How do I use each function in harutaka Online Interview?
• Live How do I start Online Interview?
• MovieLive What are some tips when filming Asynchronous Video Interviews and conducting Online Interviews?
• MovieLive Can I do performances outdoors?
• Movie Is it possible to practice before filiming Asynchronous Video Interviews?

Trouble

• Live What should I do if the interviewer does not show up in the live room?
• LiveSeminar I can't hear any sound.
• Live No image is displayed.
• LiveSeminar Image and sound are not stable.
• Live The sound echoes.
• Live The screen appears blank after entering the Online Interview room
• MovieLiveSeminar I am not receiving any e-mails from harutaka.
• Movie I can't click the "Start Answering" button.
• Movie Camera is not working.
• Movie I cannot upload any video.
• Movie I cannot log in to Asynchronous Video Interviews.
• Movie I accidentally submitted a wrong video for Asynchronous Video Interviews.

Error

• Live "Microphone" is shown as error during Online Interview's connection test.
• Live "Camera" is shown as error during Online Interview's connection test.
• Live Error is shown for Online Interview's network connection test.