Following explains how to solve "microphone" error during connection test.

1. Check the settings of your device and browser

To check/change the microphone settings, please refer to the following websites:

If you are using a smartphone or tablet:

Android devices: ※Update the settings for 'Google Chrome'.	Google Chrome Help: 'Use your camera & microphone'
iPhone, iPad (iOS devices): ※Update the settings for 'Safari' in your device settings.	Go to Settings > Safari > Microphone and select 'Allow' or 'Ask'

If you are using a computer: ※Update the settings for your device and browser.

For Windows:	・Device: Microsoft Support 'Fix microphone problems' ・Browser: Google Chrome Help 'Use your camera & microphone'
For Mac:	・Device: Apple Support 'Control access to the microphone on Mac' ・Browser: 'Google Chrome' Help 'Use your camera & microphone'

2. Switch the microphone access settings from off to on

Even if there are no issues with the microphone settings, please attempt to switch it off and then back on.

3. Close any other apps or web pages

There may be instances where the camera is being used by other apps or web pages. Please close any unused apps or web pages.

4. If above methods do not solve the issue

Please try the following steps if the problem persists.

• Clear the cache of your browser.
• Close and restart your browser.
• Restart your device.