FAQ

For Candidate

Error

Live
Error is shown for Online Interview's network connection test.

Please check the following if the connection confirmation test results as error.

Error with browser check

Please check your OS and browser environment.
※Click here to confirm how to update your browser.

Error with camera check

Please allow access to the camera you are using.
※Click here for the browser's camera settings.

Eror with microphone check

Please allow access to the microphone you are using.
※Click here for the browser's microphone settings.
※Click here for Win microphone settings.
※Click here for Mac sounds settings.

Error with speaker check

Please allow access to the speaker you are using.
※Click here to set Win speaker permissions.
※Click here to set Mac speaker permissions.

Error with network connection check

Please check your network connection environment.
※harutaka recommends 10Mbps or higher for both download and upload speeds.
Please switch between Wi-Fi and 4G LTE.
Try restarting your browser, reloading the page, or restarting your device.
Check if the same problem occurs with other devices when connecting to the same network.

Update Browser

Smartphones/Tablets
Android
※Up date「Google Chrome」

Google Chrome Help「Update Google Chrome(Android)

iPhone、iPad(iOS)
※Up date「Safari」

Apple support「Update iPhone、iPad、iPod touch

PC
Windows
※Update「Google Chrome」
Google Chrome Help「Update Google Chrome(PC)
Mac
※Update「Google Chrome」

Update OS

※Chose your OS and visit site.

Smartphones/Tablets
Android Android Help「Check & update your Android version
iOS(iPhone、iPad)

Apple support「Update iPhone、iPad、iPod touch

PC
Windows10

Microsoft Support「Update Windows 10

Windows8.1

Microsoft Support「Windows Update:FAQ

MacOS

Apple support「Update Mac